We are tending to be as open as possible. We have public issue trackers and wikis for all our products. We are not afraid of being honest with ourselves and our customers.
We create computer software. We love all the complex machinery which lies behind this. We are always trying to reach high quality standards to be really proud of our work.
As a small company we have a very short decision path and can quickly react on any customer issues. We value each of our customers and want them to be happy with us.